How to Successfully Negotiate in Social Media Environments


How do you negotiate in social media environments? It’s definitely different than negotiating face-to-face or over the phone. When negotiating in social media environments, you have to become more observant of the style of writing and the personality traits of the negotiator.

You also have to observe the social media culture in which you negotiate. What? You don’t consider yourself as negotiating when exchanging information via social media? Think again. You’re always negotiating!

Continue reading to uncover the impact that your social media activities have on your future earnings, promotions and life in general. You should also consider what implications your plan will have on your business life.

You’ll discover how you can position yourself against negativity and improve everything in your life when negotiating in such environments and how you can try to adjust to adapt to new improvements.

1. Style of writing

Do you pay attention to how people communicate in writing? When you begin to exchange information in social media sites, observe the jargon that’s used and observe how those with whom you negotiate formulate their thoughts.

In particular, observe how they communicate in joyful situations, how they communicate in stressful situations and how they communicate when they’re in situations that are normal for them.

What you’re observing in the variances between the states of mind, which we allow you to detect what mode they’re in during a negotiation.

2. Personality traits

Everyone has a personality trait that is a combination of variables that are based on experiences they’ve had in life. When you negotiate in social media environments, especially as you negotiate with those from cultures in which you were not brought up, take time to learn and understand their culture.

More importantly, take time to understand them and that which they value in life. Then, as you negotiate, do so from the value proposition that they possess.

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3. Social media culture

Every social media platform has a culture. Some tolerate more shenanigans while others serve as an exchange for serious purposes.

By knowing the culture of the social media platform in which in negotiate, you get insight into the mental state possessed by the other negotiator. That’s to say, there’s a reason why he may negotiate in one environment and not another.

In detecting his level of seriousness, you also glimpse the level of expectation he possess. After all, someone that wants to buy a Mercedes doesn’t go to a Ford dealership to make such a purchase.

People will cast the impression they wish you to perceive in social media environment more readily than in face-to-face environments. As we quicken the pace by which we communicate we must adopt greater skills of intuitiveness.

We must be keener of mind about nonverbal activities and be attuned to that which conveys meaning even though words are not spoken, and in some cases, sight is unseen.

By focusing on the variables mentioned in this article, you will become more astute when negotiating in social media environments.

You’ll be quick to decipher nuances that give insight into the intentions of the other negotiator. You’ll win more social media negotiations… and everything will be right with the world.

4. Secret Strategies to respond to questions during negotiations

In negotiation, if the questions arise, there are secret strategies to replying questions successfully. Successful negotiators use these secret strategies all the time.

If you don’t know what the strategies are and you’d like to unlock the door to more successful negotiation outcomes, take the time to uncover the ease at which you discover and apply three secret strategies when you negotiate.

You’ll increase your negotiation skills by using these secret strategies. And the questions will open your eyes to what else in negotiating. These three strategies will help the negotiators.

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A. When a question is posed that you don’t want to answer, ignore it. Instead, reply by making a statement that’s beneficial to your position. Example: you’re negotiating ‘price’ and you’re asked the question,

‘Don’t you think your price is a little high?’ Instead of addressing the question, you might respond with, ‘The value contained in our product nets a 33% return on investment’.

In this case, you haven’t answered the question but instead you shifted the discussion towards a point that is more advantageous to your position. Of course, you have to be prepared to substantiate your claim.

B. Listen to the way questions are phrased and observe the body language [nonverbal signal] that’s conveyed with them. Example: The other negotiator says, ‘you’re price is not right’. [For the sake of highlighting his body language posture, envision him with raised hands, palms up.

In that situation, the phraseology, ‘you’re price is not right’ is not very directive. By raising his hands with his palms up [nonverbal body language signal], he could be indicating the price should be higher or he may think the product cost too much.

In such a situation, probe first. You might ask, ‘What do you mean when you say not right?’ You should ask that question, instead of responding by lowering your price.

He may think the deal is too good to be true, which may be the real concern behind his statement.

C. When asked questions containing multiple parts, address the segment that suits your point. Example: ‘If we can come to an agreement, would you prefer Monday or Tuesday delivery?’

If you were not prepared to discuss the ‘delivery’ part of the question, your response could be, ‘let’s discuss the possible covenants of the agreement’. Thus, at that point, the other negotiator would not control the negotiation, you would.

When someone asks you questions during a negotiation, consider the intent. When you understand what the questioner is seeking, you’re better prepared to address his ‘real’ concerns. Always seek ways to address his ‘real’ concerns by utilizing one of the strategies mentioned above, before responding.

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If you want to be a more successful negotiator, you have to be adept at fending off questions that are not advantageous to your position. Once you acquire the skills to do so, you’ll be amazed at how successful you’ll become when negotiating… and everything will be right with the world.


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